Please treat the doctors and staff with courtesy and respect as you would expect to be treated by them.
Please cancel appointments you cannot attend or no longer need as soon as possible to allow the appointment to be used by another patient.
We operate a zero tolerance policy in this practice. Patients who are abusive or violent will be removed from our practice list.
The practice is registered under the Data Protection Act. All information of a confidential nature held in
the practice will not be disclosed without consent of the patient.
There are occasions when you need to have a physical examination. The clinicians will ask for a trained member of staff to be present during the examination. If we can’t provide someone straight away you may need to return for the examination. All staff are bound by the Confidentiality Policy.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
The Gold Standards Framework
The Gold Standards Framework (GSF) is a framework to enable a gold standard of care for all people nearing the end of their lives.
The aim of the Gold Standards Framework (GSF) is to develop a locally-based system to improve and optimise the organisation and quality of care for patients and their carers in the last year of life.
Goals of GSF are to provide high quality care for people in the final months of life in the community with:
- Patients are as symptom controlled as possible
- Place of care – patients are enabled to live well and die well in their preferred place of care
- Security and support – better advance care planning, information, less fear, fewer crises/admissions to hospital
- Carers are supported, informed, enabled and empowered
- Staff confidence, communication and co-working are improved